You will need to accept our Terms before completing your Order Request.
By accepting these terms you are agreeing with these terms and conditions.Greta Sailing Trips Terms and Conditions
These Terms do not affect your statutory rights
1. Preferred Sailing Dates
By booking early, we are usually able to accommodate your Preferred Sailing Date but we reserve the right to allocate a different Sailing Date if preferred choice of Sailing Dates are not available. On rare occasons it might be necessary for us to move your booking to a different date. We would give you as much notice as possible in this event.
When you book online you will receive an email containing details of your booking request. Upon receipt of cleared funds, We will then confirm the booking by sending you a booking confirmation in the post which will list your actual Sailing Date and the time of departure.
Is is important that you bring the booking confirmation with you on the day of sailing. Check in at least 30 minutes before sailing.
For last minute bookings ring us on 01795 534 541 to check availability. Payment can then be made on the day prior to Sailing in cash or cheque with a Cheque Guarantee Card. Private Charters must be paid for in advance.
2. Sailing Duration
Our sailing trips are up to approximately six hours in duration and are subject to the tides, weather conditions and discretion of the Greta's Skipper on the day of sailing. Sailing depends on weather and wind conditions and is at the Skipper's discretion, therefore, some or even all of the boat trip may be under the power of a diesel engine.
3. Cancellations
3.1 Weekday Sailing Date Cancellation(Excludes Private Charters)
Should you need to cancel no refunds are given for cancellations within 7 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations made within 8 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid, subject to us receiving your cancellation via email and we confirming the cancellation.
Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another sailing date which might not be on a Week Day.
3.2 Weekend Sailing Date Cancellation(Excludes Private Charters)
Should you need to cancel no refunds are given for cancellations within 14 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations made within 15 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid, subject to us receiving your cancellation via email and we confirming the cancellation.
Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might not be on a Weekend.
3.3 Bank Holiday Sailing Dates Cancellation (Excludes Private Charters)
Should you need to cancel no refunds are given for cancellations within 30 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations made within 31 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid, subject to us receiving your cancellation via email and we confirming the cancellation.
Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might not be on a Bank Holiday.
3.4 Matchday Sailing Date Cancellation (Excludes Private Charters)
Should you need to cancel no refunds are given for cancellations within 30 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations made within 31 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid, subject to us receiving your cancellation via email and we confirming the cancellation.
Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another sailing date. This might not be on a Match Date.
3.5 Weekday Sailing Date Private Charter Cancellation
Should you need to cancel no refunds are given for cancellations within 14 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations made within 15 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid, subject to us receiving your cancellation via email and we confirming the cancellation.
Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might not be on a Weekday.
3.6 Weekend Sailing Date Private Charter Cancellation
Should you need to cancel no refunds are given for cancellations within 14 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations made within 15 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid, subject to us receiving your cancellation via email and we confirming the cancellation.
Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might not be on a Weekend.
3.7 Bank Holiday Sailing Date Private Charter Cancellation
Should you need to cancel no refunds are given for cancellations within 30 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations made within 31 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid, subject to us receiving your cancellation via email and we confirming the cancellation.
Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might not be on a Bank Holiday.
4. Privacy
Any information that you provide to us is kept confidential. We do not divulge any details to third parties unless we need to, in order to fulfill your order request.
Unless you charter the barge for private use, other passengers may be on board. We have no control over passengers taking pictures or videos. We ask that you respect the privacy of other passengers during public or private charters and refrain from including them in your photographs or videos unless you have their permission.
