Terms

By placing a booking either on-line or by telephone you are agreeing with these terms and conditions.

Greta Sailing Trips Terms and Conditions

These Terms do not affect your statutory rights

When you book online we will send the e-Ticket directly to your email address.   If you have booked online and intend the trip to be a gift you can forward the eTicket  to the recipient.

Note : At the Check Out,  the Alternative address is only used if you have ordered a GIFT CARD AND a GIFT VOUCHER and want us to POST them directly to the recipient on your behalf.  (Allow up to 5 working days for a Gift Card to arrive through the Post) 

 

1. Preferred Sailing Dates 

By booking early, we are usually able to accommodate your Preferred Sailing Date but we reserve the right to allocate a different Sailing Date. On rare occasions it might be necessary for us to move your booking to a different date. We would give you as much notice as possible in this event.

Passengers must telephone Steve Norris (Greta's Skipper on 07711 657919 the day before sailing to check on weather conditions and confirm sailing times. Failure to do so may lead to disappointment should the trip have to be cancelled or moved to a different date.

 

When you book on-line you will receive an email containing details of your booking request.  It is important that you bring the booking request email with you on the day of sailing.

Check in at least 15-30 minutes before sailing. If you have paid by debit or credit card you will also receive an email from Worldpay confirming card payment. We do not see your card details.

 

For last minute bookings ring  the Greta Skipper Steve Norris on 07711 657919 to check availability. Payment can then be made on the day prior to Sailing in cash. Private Charters must be paid for in advance. 

2. Sailing Duration

Our sailing trips are up to approximately six hours in duration and are subject to the  tides, weather conditions and discretion of the Greta's Skipper on the day of sailing. As sailing depends on weather and wind conditions, some or even all of the boat trip may be under the power of a diesel engine.  

 

3. Cancellations

3.1 Weekday Sailing Date Cancellation(Excludes Private Charters)

Should you need to cancel no refunds are given for cancellations within 7 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations  made within 8 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid where the full amount of the trip has been paid, subject to us receiving your cancellation via email and we confirming the cancellation. Should you cancel where only a non-refundable deposit has been paid then no refunds will be given.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another sailing date which might not be on a Week Day.

 

3.2 Weekend Sailing Date Cancellation(Excludes Private Charters)

Should you need to cancel no refunds are given for cancellations within 14 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations  made within 15 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid where the full amount of the trip has been paid, subject to us receiving your cancellation via email and we confirming the cancellation. Should you cancel where only a non-refundable deposit has been paid then no refunds will be given.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might not be on a Weekend.

 

3.3 Bank Holiday Sailing Dates Cancellation (Excludes Private Charters)

Should you need to cancel no refunds are given for cancellations within 30 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations  made within 31 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid where the full amount of the trip has been paid, subject to us receiving your cancellation via email and we confirming the cancellation. Should you cancel where only a non-refundable deposit has been paid then no refunds will be given.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might  not be on a Bank Holiday.

 

 

3.4 Matchday Sailing Date Cancellation (Excludes Private Charters)

Should you need to cancel no refunds are given for cancellations within 30 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations  made within 31 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid where the full amount of the trip has been paid, subject to us receiving your cancellation via email and we confirming the cancellation. Should you cancel where only a non-refundable deposit has been paid then no refunds will be given.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another sailing date. This might not be on a Match Date.

3.5 Weekday Sailing Date Private Charter Cancellation

Should you need to cancel no refunds are given for cancellations within 14 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations  made within 15 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid, where the full amount of the trip has been paid, subject to us receiving your cancellation via email and we confirming the cancellation. Should you cancel where only a non-refundable deposit has been paid then no refunds will be given.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might not be on a Weekday.

3.6 Weekend Sailing Date Private Charter Cancellation

Should you need to cancel no refunds are given for cancellations within 14 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations  made within 15 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid where the full amount of the trip has been paid, subject to us receiving your cancellation via email and we confirming the cancellation. Should you cancel where only a non-refundable deposit has been paid then no refunds will be given.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might not be on a Weekend.

 

3.7 Bank Holiday Sailing Date Private Charter Cancellation

Should you need to cancel no refunds are given for cancellations within 30 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations  made within 31 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid where the full amount of the trip has been paid, subject to us receiving your cancellation via email and we confirming the cancellation. Should you cancel where only a non-refundable deposit has been paid then no refunds will be given.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might not be on a Bank Holiday.

4. Privacy

Any information that you provide to us is kept confidential. We do not divulge any details to third parties unless we need to, in order to fulfil your order request or for legal reasons.

Unless you charter the barge for private use, other passengers may be on board. We have no control over passengers taking pictures or videos. We ask that you respect the privacy of other passengers  during public or private charters and refrain from including them in your photographs or videos unless you have their permission.

5. Sailing Times

As we may need to postpone the trip due to high winds or other poor weather conditions forecast for the Thames Estuary- YOU MUST contact the Skipper STEVE NORRIS ( 07711 657919) on the evening before your sailing  date to check sailing times  & weather conditions.

6.Safety Notes for all Passengers

Passengers board and disembark at their own risk via a near vertical ladder attached to the harbour wall. Passengers must ensure that they wear suitable clothing and flat footwear. A safety briefing is given on board prior to sailing.