Greta Thames Sailing Barge

Greta Sailing Trips Terms and Conditions

These Terms do not affect your statutory rights

1. Preferred Sailing Dates 

By booking early, we are usually able to accommodate your Preferred Sailing Date but we reserve the right to allocate  a different Sailing Date if preferred choice of Sailing Dates are not available. On rare occasions it might be necessary for us to move your booking to a different date. We would give you as much notice as possible in this event.

When you book online you will receive an email containing details of your booking request.  Is is important that you bring the booking request email with you on the day of sailing. Check in at least 30 minutes before sailing. If you have paid by debit or credit card you will also receive an email from Worldpay confirming card payment. We do not see your card details.

For last minute bookings ring  the Greta Skipper Steve Norris on 07711 657919 to check availability. Payment can then be made on the day prior to Sailing in cash Or cheque with a Cheque Guarantee Card. Private Charters must be paid for in advance. 

2. Sailing Duration

Our sailing trips are up to approximately six hours in duration and are subject to the  tides, weather conditions and discretion of the Greta's Skipper on the day of sailing. As sailing depends on weather and wind conditions, some or even all of the boat trip may be under the power of a diesel engine.  

3. Cancellations

3.1 Weekday Sailing Date Cancellation(Excludes Private Charters)

Should you need to cancel no refunds are given for cancellations within 7 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations  made within 8 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid, subject to us receiving your cancellation via email and we confirming the cancellation.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another sailing date which might not be on a Week Day.

3.2 Weekend Sailing Date Cancellation(Excludes Private Charters)

Should you need to cancel no refunds are given for cancellations within 14 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations  made within 15 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid, subject to us receiving your cancellation via email and we confirming the cancellation.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might not be on a Weekend.

3.3 Bank Holiday Sailing Dates Cancellation (Excludes Private Charters)

Should you need to cancel no refunds are given for cancellations within 30 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations  made within 31 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid, subject to us receiving your cancellation via email and we confirming the cancellation.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might  not be on a Bank Holiday.

3.4 Matchday Sailing Date Cancellation (Excludes Private Charters)

Should you need to cancel no refunds are given for cancellations within 30 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations  made within 31 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid, subject to us receiving your cancellation via email and we confirming the cancellation.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another sailing date. This might not be on a Match Date.

3.5 Weekday Sailing Date Private Charter Cancellation

Should you need to cancel no refunds are given for cancellations within 14 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations  made within 15 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid, subject to us receiving your cancellation via email and we confirming the cancellation.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might not be on a Weekday.

3.6 Weekend Sailing Date Private Charter Cancellation

Should you need to cancel no refunds are given for cancellations within 14 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations  made within 15 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid, subject to us receiving your cancellation via email and we confirming the cancellation.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might not be on a Weekend.

3.7 Bank Holiday Sailing Date Private Charter Cancellation

Should you need to cancel no refunds are given for cancellations within 30 days of your confirmed sailing date or for no-shows on the confirmed sailing date. For cancellations  made within 31 or more days notice of your confirmed sailing date, we will refund you 75% of any monies paid, subject to us receiving your cancellation via email and we confirming the cancellation.

Should we need to cancel on or prior to your confirmed sailing date due to weather conditions or for any other reason, we will arrange another Sailing Date which might not be on a Bank Holiday.

4. Privacy

Any information that you provide to us is kept confidential. We do not divulge any details to third parties unless we need to, in order to fulfil your order request.

Unless you charter the barge for private use, other passengers may be on board. We have no control over passengers taking pictures or videos. We ask that you respect the privacy of other passengers  during public or private charters and refrain from including them in your photographs or videos unless you have their permission.

5. Sailing Times

Please be aware that due to silting in Whitstable Harbour our sailing times may vary a little so we are asking passengers to ring Greta Skipper Steve Norris on 07711 657919 the day before their sailing date to confirm sailing times.

6. Safety

Passengers board and disembark at their own risk via a near vertical ladder attached to the harbour wall. Passengers must ensure that they wear suitable clothing and flat footwear. A safety briefing is giving on board prior to sailing.